Terms of payment

Payment by means of the cash card

For the choice of fee of accommodation by means of the card on the corresponding page of the website (a booking form) it is necessary to press the "payment by the card" button. Payment happens via the authorization server of the processing center of bank to use of bank credit cards of payment service providers:

  • VISA International
  • MasterCard Worldwide

Description of process of data transmission

For implementation of payment it is necessary to report data of your plastic card. Transfer of data is made with observance of all necessary security measures. Data are reported only on the authorization server of bank via a secure channel (SSL 3.0 protocol). Information is transferred in encrypted form and remains only on the specialized server of payment service provider.

Your confidential data are completely protected. Nobody, including a booking system, can receive them. During the work with confidential data the standard of information security created by Visa and MasterCard payment service providers — PCI DSS is applied. The technology of data transmission guarantees safety due to use of protocols of enciphering, technologies of Verified by Visa and of Secure Code .

verified-by-visa secure-code

Description of process of payment

At the choice of a form of payment by means of the plastic card carrying out payment by request is made directly after his registration. After completion of execution of the application for accommodation, press the Payment by the Card button, at the same time the system will switch you to the page of the authorization server where it will be offered to you to enter data of the plastic card, to initiate her authorization then to return on a booking form. After you come back to a booking form, the system will notify you on results of authorization. In case of authorization confirmation your order will be automatically carried out according to the conditions set by you. In case of refusal in authorization of the card you will be able to repeat the procedure of payment.

At cancellation of the order

At cancellation or reduction of booking after the made payment, you can order other service of hotel for this sum, or return all sum on the card previously having written the letter on e-mail info@grandhotelrodina.ru. Return is made on that card with which payment was made earlier. According to the chosen tariff, conditions of payments can differ. It is necessary to study information on tariffs at the choice in advance.

Arrival to hotel

On arrival to hotel individuals have to show the receipt with a mark of bank on payment and the passport of the card holder if payment is made on the cash card.

Payment on cash cards of Visa

All forms of the payment VISA cards, except for Visa Electron are for payment taken. In most cases the VISA Electron card isn't applicable for payment on the Internet, except for the cards issued by separate banks. About a possibility of payment by the VISA Electron card you need to find out from issuing bank of your card.

Payment by credit card of MasterCard

On the website all forms of MasterCard are for payment taken.

That needs to be known:

  • number of your credit card;
  • term of the end of operation of your credit card, month/year;
  • The CVV code for the Visa/CVC cards a code for Master Card:
    3 last figures on a strip for the signature on the back of the card.

If on your card the CVC/CVV code is absent, then, perhaps, the card isn't suitable for CNP of transactions (i.e. such transactions at which the card isn't present, and her requisites are used), and you should address to bank for obtaining detailed information.

the *konfidentsialnost of the given personal information is provided to PJSC Sberbank of Russia. The entered information won't be provided to the third parties except for the cases provided by the legislation of the Russian Federation. Carrying out payments on cash cards is carried out in strict accordance with requirements payment sistemvisa Int. and MasterCard Europe Sprl.

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